Refund policy

Return & Refund Policy

At Vistara, we stand behind the quality of our products. If you are not satisfied with your order, you may request a return within 5 days of confirmed delivery.

Return Conditions

✦ Product may be opened, but must remain unused
✦ All original packaging and accessories must be included
✦ Returns showing signs of use, damage, scratches,

Return & Refund Policy

At Vistara, we stand behind the quality of our products. If you are not satisfied with your order, you may request a return within 5 days of confirmed delivery.

Return Conditions

✦ Product may be opened, but must remain unused
✦ All original packaging and accessories must be included
✦ Returns showing signs of use, damage, scratches, or wear will not qualify for a refund
✦ Customers are responsible for the cost of the return shipping label
✦ Original shipping charges are non-refundable
✦ A 25% restocking fee will be deducted from all approved returns

Non-Eligible Returns

✦ Used or damaged products
✦ Items returned outside the 5-day return window
✦ Orders missing original packaging or accessories

Shipping Protection

Orders purchased with shipping protection may qualify for assistance in cases involving lost, stolen, or damaged shipments while in transit.

or wear will not qualify for a refund
✦ Customers are responsible for return shipping costs
✦ Original shipping charges are non-refundable
✦ A restocking fee may apply to approved returns

Non-Eligible Returns

✦ Used or damaged products
✦ Items returned outside the 5-day return window
✦ Orders missing original packaging or accessories

Shipping Protection

Orders purchased with shipping protection may qualify for assistance in cases involving lost, stolen, or damaged shipments while in transit.

Orders placed without shipping protection are not covered for carrier-related delivery issues once the shipment has been dispatched.

Refund Processing

Once your return has been received and inspected, approved refunds will be issued back to the original payment method.

Vistara reserves the right to deny returns that do not meet the conditions outlined above.

Contact

support@shopvistara.us
shopvistara.us